Signup Agreement

Review and agree to the Cafe Runner agreement

This agreement is made between the restaurant named above (referred to as “the restaurant”) and Central Coast Deliveries, Inc. (dba Cafe Runner).

DELIVERY

Cafe Runner provides a restaurant delivery system and platform that includes advertising, marketing, order processing, and delivery execution of food & beverages from multiple restaurants including the restaurant. Cafe Runner resells & delivers food & beverages to delivery customers minus a wholesale commission.

LIABILITY

Cafe Runner is responsible for managing all aspects of the delivery system & platform including Advertising, Menu Management, Order Processing, Delivery Management & Execution, and Mistake Management as part of the agreement. The restaurant will prepare, package, and pack the food & beverages to be delivered and, therefore, is liable and responsible for any missing items, ill-effect the food & beverages may have on the consumer, or menu items not prepared properly or as specified by the customer. The restaurant shall not be responsible for the delivery process itself, or for food quality issues that occur due to delay or mishandling on the part of the delivery service after pickup of food from the restaurant.

ADVERTISING

Cafe Runner may produce & distribute advertising that includes the trademark, menu, and artwork of the restaurant.

MENU INTEGRITY

Cafe Runner maintains menu integrity by only selling menu items to delivery customers at the same price of the restaurant’s published menu. Cafe Runner may alter menu item names and/or descriptions if necessary to improve menu comprehension and to maximize sales.

MISTAKE MANAGEMENT

Cafe Runner will manage all delivery customer complaints unless the restaurant’s involvement is required in order to resolve an issue. Resolutions will be based on retaining customer loyalty and satisfaction. Customer account activity will be considered.

A. RESTAURANT MISTAKES - Cafe Runner will offer delivery customers the option of either a redelivery or credit to their Cafe Runner account for menu items they ordered & paid for that were omitted from their order or improperly/incompletely prepared (based on menu description discrepancies or customer specifications). In the case of redeliveries, Cafe Runner will charge $6.00 to the restaurant to compensate the driver for the redelivery. In the case of customer credits, the customer's account will be credited and the restaurant charged for the menu item(s) in question.

b. CAFE RUNNER MISTAKES - Cafe Runner will be responsible to resolve issues and compensate customers when delivery actions result in hot food delivered cold, omitted items, or improperly prepared items.

MENU CHANGES

Upon notification of menu/price changes, Cafe Runner will be given up to 5 days to implement price and/or menu changes.

PAYMENT

Cafe Runner pays the restaurant weekly for all food & beverages delivered minus its 25% wholesale commission. Sales Tax is paid directly to the SBOE by Cafe Runner for all delivery sales. Resale Certificate#: 99-872691

TERMINATION

To terminate this agreement, written notification must be received thirty days in advance by the terminating party.

REPRESENTATION

I certify that I am an authorized representative of the restaurant stated above and that I have the authority to enter into this Agreement on the Company’s behalf.